Privacy Policy
Effective 12 November 2026
PREMIER SECURITY, LLC is a security and parking enforcement company serving Lexington and Central Kentucky. You can reach us at 859-514-5982 or PRIVACY@PREMIER-SECURITY.US.
This policy covers this website, calls and service requests to us, and the text messages we send.
What we collect
When you contact us. Your name, phone number, email address, the property you are calling about, and whatever you tell us. We use it to call you back and to handle what you contacted us about.
When you call to release an immobilized vehicle. Your phone number, so we can text you when an Agent is on the way. Payment is processed by Square. Square receives your card details directly and sends your receipt; we never hold a full card number or a security code. Where we keep a payment record it holds only the cardholder name, the last four digits and the expiration date.
In the course of enforcement. We record the vehicle and the event — License Plate, make, model, color, location, date, time, and the notice issued. Our Agents and vehicles may record audio and video while on duty, and calls to our office are recorded. We may also receive information from a property that has engaged us, such as a resident or permit list.
When you visit this site. Our web host keeps standard server logs — the address the request came from, the page requested, the date and time, and the browser reported. This site sets no cookies, runs no analytics and uses no tracking of any kind.
Text messaging
We use your phone number for one purpose: when you call us, we text you back to let you know when an Agent will reach you. We do not send marketing texts, promotions, newsletters or alerts.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party, other than the service providers who carry the messages for us, who may use it only to deliver them.
Message frequency is low — normally one or two messages connected with a single call to us, and none otherwise. Message and data rates may apply. Reply STOP to stop messages, or HELP for help. Carriers are not liable for delayed or undelivered messages. Our full terms are at premier-security.us/terms.html.
How we use it
To answer you, send an Agent, issue and resolve a notice, take and prove payment, bill a property for work done, keep a record of what was done and when, and meet a legal or contractual obligation.
We do not sell your information. We do not advertise to you, we do not build a profile of you, and we do not use your information for anything beyond the matter you contacted us about.
Who we share it with
With the property or association we are working for, where it concerns their property. With the service providers who run our systems — hosting, telephone, messaging and payment — who may use it only to provide that service to us. With a towing company or with law enforcement where a vehicle is towed or where police become involved.
Otherwise, records are disclosed only where necessary to substantiate an action we took or a payment we received, or where we are compelled by law.
How long we keep it
We keep enforcement records, payment records and recordings for as long as they may be needed to show that an action we took was proper and a payment we took was legitimate, and to meet our legal and contractual obligations. We do not keep them longer than that.
Your choices
Reply STOP to any text message to stop texts. To ask what we hold about you, or to ask us to correct it, write to PRIVACY@PREMIER-SECURITY.US or call 859-514-5982.
Where a record is evidence of an enforcement action, or where the property we work for is entitled to it, we may not be able to delete it on request.
Security, children and changes
We take reasonable measures to protect what we hold, though no system is perfectly secure. This site and our services are not directed at children under 13 and we do not knowingly collect information from them. If we change this policy we will post the new version here and update the date at the top.
Contact
PREMIER SECURITY, LLC · Lexington, Kentucky
859-514-5982
PRIVACY@PREMIER-SECURITY.US